1. Introduction
Sociable Suite ("Sociable Suite," "we," "us," or "our") provides a social media management platform that helps individuals and teams plan, create, schedule, publish, monitor, and analyze content across social networks.
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices you have. It applies when you visit our website, create an account, connect social profiles, use our applications, or otherwise interact with our services (collectively, the "Services").
By using the Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.
Definitions
For purposes of this Privacy Policy:
- Services: the Sociable Suite website, applications, social media management features, and related services.
- Personal information: information that identifies, relates to, or could reasonably be linked with an individual, account, workspace, or device.
- Usage data: information generated by using the Services or collected from the Services' infrastructure, such as activity, device, and diagnostic information.
- Cookies and similar technologies: cookies, local storage, pixels, tags, scripts, and similar technologies used for functionality, security, analytics, and consent preferences.
- Service providers: third parties that process information on our behalf to operate, secure, support, or improve the Services.
Google API Services data practices
Sociable Suite uses Google API Services only for user-authorized YouTube and Google Business Profile features. We do not access Google user data until you authorize the connection, and we request only the permissions needed for the feature you choose.
Google data we access
- YouTube: channel and account details, channel and video IDs, profile information, access and refresh tokens, videos, titles, descriptions, thumbnails, comments, and available performance data.
- Google Business Profile: business and location identifiers, profile image and display details where available, access tokens, posts, media, reviews, and available engagement or performance data such as views and interaction counts.
How we use Google user data
We use Google user data only to authenticate your connection, show the account or property you selected, publish and manage content at your direction, manage supported comments or reviews, retrieve analytics, provide reporting, and maintain the connected account features you request.
Google Limited Use commitments
We do not sell Google user data, use it for targeted or personalized advertising, transfer it to data brokers or information resellers, use it to determine credit-worthiness or lending eligibility, or use it for unrelated purposes. We do not use Google user data to train, improve, or develop generalized artificial-intelligence or machine-learning models, and we do not transfer Google user data to AI providers for those purposes.
Any use or transfer to another app of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Google user data is shared only with service providers necessary to operate the requested connected-account feature, under confidentiality and data-protection obligations.
Google data storage and deletion
Access and refresh tokens are protected with restricted access and other administrative, technical, and organizational safeguards. You can disconnect a Google account in your workspace or revoke access from your Google security settings. You can request deletion of Google user data by emailing support@sociablesuite.com from the email address associated with your account with the subject Google Data Deletion Request.
2. Information we collect
We collect information in the following ways:
Information you provide
- Account details: name, email address, password, company or team name, billing address, and subscription preferences.
- Profile and workspace data: team members you invite, roles, approval workflows, and content you upload or draft in the platform.
- Communications: messages you send to support, feedback forms, survey responses, and marketing preferences.
- Payment information: processed by our payment providers; we do not store full payment card numbers on our servers.
Information from connected platforms
When you connect a social network or third-party integration, we may receive information authorized by that platform, such as profile names, page or account IDs, access tokens, posts, comments, messages, analytics, audience metrics, and media you choose to manage through Sociable Suite. What we receive depends on the permissions you grant and each platform's API terms.
Information collected automatically
- Usage data: features used, actions taken, pages or screens visited, referring pages, date and time of visits, time spent, timestamps, and interaction with in-product tools including AI-assisted features.
- Device and log data: IP address, browser type and version, operating system, device identifiers, and diagnostic logs used to secure and improve the Services.
- Cookies and similar technologies: see Section 7 below.
Information from other sources
We may receive limited information from partners, authentication providers, or publicly available sources where permitted by law, such as to verify your business or prevent fraud.
3. How we use your information
We use personal information to:
- Provide, operate, and maintain the Services, including scheduling, publishing, monitoring, collaboration, and analytics.
- Authenticate users, manage workspaces, and enforce account security.
- Process subscriptions, invoices, and customer support requests.
- Improve product performance, develop new features, and conduct research and analytics in aggregated or de-identified form where possible.
- Send service-related notices, security alerts, and—with your consent or where permitted—marketing communications you can opt out of at any time.
- Detect, prevent, and address fraud, abuse, and violations of our terms.
- Comply with legal obligations and respond to lawful requests from authorities.
Where required by applicable law, we rely on appropriate legal bases such as contract performance, legitimate interests (for example, securing and improving the Services), consent, or legal obligation.
4. Connected social accounts
Sociable Suite acts on your instructions when you connect social accounts. You control which profiles are linked and what actions our platform may perform, such as publishing posts or reading engagement metrics.
Access tokens and credentials are stored using industry-standard safeguards. You may disconnect an account at any time from your workspace settings; disconnecting stops future data collection from that account but may not delete data already stored unless you request deletion as described in Section 10.
Your use of third-party networks remains subject to their own privacy policies and terms. We are not responsible for how those platforms handle your data outside of Sociable Suite.
Platform-specific data practices
The information we receive depends on the network you connect, the account type, the permissions you grant, and the features you use. We request and use this information only to provide the connected-account features you choose.
For Facebook Pages and other Facebook accounts you authorize, we may process the account or Page name, profile image, Page or profile ID, access tokens, posts, media, comments, messages, and engagement or insights data. We use this data to publish and manage content, support inbox and moderation features, and provide reporting where available.
For Instagram accounts you authorize, we may process the username, profile image, Instagram account ID, access tokens, media, captions, comments, messages, and account or post insights. We use this data to publish content, manage supported comments and messages, and provide analytics.
Threads
For Threads accounts you authorize, we may process the profile name, profile image, Threads user ID, access tokens, posts, replies, and available engagement or insights data. We use this data to publish Threads content, manage supported replies, and provide reporting.
X (formerly Twitter)
For X accounts you authorize, we may process your display name, username, profile image, user ID, access tokens, posts, media, likes, follows, direct messages, and available engagement data. We use this data for supported publishing, engagement, inbox, moderation, and analytics features.
For LinkedIn member and organization accounts you authorize, we may process your name, profile image, member or organization ID, access tokens, posts, media, comments, and available engagement or analytics data. We use this data to publish and manage supported content for your profile or organization and to provide reporting.
TikTok
For TikTok accounts you authorize, we may process your display name, username, profile image, TikTok user ID, access tokens, videos or other media, and available account or video statistics. We use this data to connect your account, upload or publish content where supported, and provide performance information.
YouTube
For YouTube channels you authorize, we may process channel and account details, channel or video IDs, access tokens, videos, titles, descriptions, thumbnails, comments, and available performance data. We use the YouTube API Services to manage videos, supported comments, and channel publishing features on your instructions. You may revoke access through your Google security settings. Your use of these features is also subject to the Google Privacy Policy. We use information obtained through YouTube API Services only to provide the YouTube features you request and do not use it for unrelated purposes.
For Pinterest accounts you authorize, we may process your account name, profile image, user ID, access tokens, boards, pins, media, and available account or pin data. We use this data to create and manage supported boards and pins and to provide account information within Sociable Suite.
For Reddit accounts you authorize, we may process your username, profile details, user ID, access tokens, posts, comments, subreddit information, messages, and supported moderation or engagement data. We use this data to publish and manage supported Reddit content, participate in conversations, and provide moderation features you enable.
Mastodon
For a Mastodon account you authorize, we may process your account name, profile image, account ID, access tokens, posts, media, replies, and available engagement data. Because Mastodon is made up of independently operated instances, the instance you choose may also have its own privacy rules. We use this data to publish and manage supported content on your behalf.
Bluesky
For Bluesky accounts you authorize, we may process your handle, display name, profile image, account or DID, authentication credentials or tokens, posts, media, and available public engagement data. We use this data to connect your account and provide supported publishing, content management, and analytics features.
Google Business Profile
For Google Business Profile locations you authorize, we may process your business name, profile image, display name, location or account ID, profile details, access tokens, posts, media, reviews, and available performance or engagement data such as views and interaction counts. We use this data to manage supported business-profile content and provide location-level reporting. Your use of Google services is also subject to the Google Privacy Policy.
Google user data and Google API Services
When you connect YouTube or Google Business Profile, Sociable Suite accesses only the Google user data needed for the Google feature you enable. This may include your Google account and channel or business-profile identifiers, profile and channel details, OAuth access or refresh tokens, videos, titles, descriptions, thumbnails, comments, reviews, posts, and performance or analytics data. We do not access Google data until you authorize the connection and we do not request more Google API permissions than are needed for the selected feature.
We use Google user data only to authenticate your connection, show the Google account or property you selected, publish or manage content and comments at your direction, retrieve reviews or analytics, provide reporting, and maintain the connected-account functionality. We do not sell Google user data, use it for targeted or personalized advertising, or use it to determine credit-worthiness, lending eligibility, or similar unrelated purposes.
Sociable Suite's use and transfer to any other app of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.
We do not use Google user data to train, improve, or develop generalized or non-personalized artificial intelligence or machine-learning models. Sociable Suite does not use Google APIs to create, generate, request, store, distribute, or facilitate AI-generated non-consensual intimate imagery (AI NCII). Our AI features are limited to user-facing social-media writing and workflow assistance, and are separate from the Google API operations described above.
Google user data is shared only with service providers that are necessary to operate the requested connected-account feature, such as hosting and security providers, under confidentiality and data-protection obligations. We do not transfer Google user data to advertisers, data brokers, information resellers, or other third parties for their independent use. We do not allow service providers to use Google user data for their own advertising or model training.
We protect Google user data with encrypted connections, restricted access based on job responsibilities, access monitoring, and other administrative, technical, and organizational safeguards. OAuth tokens are used only to make authorized API calls for the connected account and are not displayed in normal user-facing responses. You can revoke Google access at any time from your Google security settings or by disconnecting the account in Sociable Suite.
We do not use connected-platform data for unrelated advertising or sell it to third parties. We retain it only as long as needed to provide the Services, meet legal obligations, resolve disputes, maintain security, or as otherwise described in this policy. You can disconnect a platform at any time and may request deletion of associated data through the options in Section 10.
5. Google user data deletion
You can control and request deletion of Google user data connected to Sociable Suite at any time. To stop future API access, disconnect the YouTube or Google Business Profile account from your Sociable Suite workspace. You can also revoke Sociable Suite's access directly from your Google security settings.
To request deletion of your Google user data or account data:
- Use the account deletion option in your Sociable Suite account settings where available; or
- Email support@sociablesuite.com from the email address associated with your account with the subject Google Data Deletion Request.
We verify deletion requests when necessary, stop API calls for disconnected accounts, and delete the requested Google user data from active systems when it is no longer needed for another service you have requested. We may retain limited information where required by law, needed to resolve disputes or prevent fraud, or held in encrypted backups until it is overwritten in the normal backup cycle.
8. Data retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
When you close your account, we will delete or anonymize your information within a reasonable period, except where retention is required by law or for legitimate business purposes such as backup, security, and fraud prevention.
If you disconnect a Google account, we stop making API calls for that connection and delete the associated Google user data from active systems when it is no longer needed for another service you have requested. If you request account or data deletion, contact support@sociablesuite.com from the email address associated with your account. We will verify the request, begin deletion of the requested data, and tell you if any information must be kept for legal, security, or fraud-prevention reasons. Encrypted backups may retain residual copies until they are overwritten in the normal backup cycle.
9. Security
We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials and for activity under your account. Please notify us promptly at security@sociablesuite.com if you suspect unauthorized access.
10. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, restrict, or port your personal information, and to object to or withdraw consent for certain processing.
You can also:
- Update account details in your profile settings.
- Disconnect social accounts from your workspace.
- Opt out of marketing emails via the unsubscribe link in each message.
- Request account deletion by contacting us at the address below.
We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before fulfilling a request.
If you are in the European Economic Area, United Kingdom, or certain U.S. states, you may also have the right to lodge a complaint with your local data protection authority.
11. International transfers
Sociable Suite may process and store information in countries other than where you live. When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by law.
12. Children's privacy
The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the effective date above. If we change how we access, use, store, or share Google user data, we will notify affected users by email or through a prominent notice in the Services before the change takes effect, where required by law. We may also notify you of other material changes by email or through the Services where appropriate.
Your continued use of the Services after changes become effective constitutes acceptance of the revised policy, except where further consent is required by law.
14. Contact us
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: support@sociablesuite.com
- Support: support@sociablesuite.com
- Mail: Sociable Suite, 20 Myrtle Road, Croydon, CR0 8NU, United Kingdom
For general inquiries, you may also use our contact page.